Customer Retention

• Aftermarket chains are increasingly capturing customers.
• Factory warranties do not indicate where a customer must maintain their vehicles.
• Industry average of customer retention is a mere 11-17%.
• Customers are more likely to purchase their next vehicle from where they service their vehicle.
• Customers are keeping their cars longer than ever before.

Despite being one of a dealer's most important long-term strategies, it is one of the most neglected since only about 24% of dealer's have any kind of customer retention program and even fewer have effective programs.




The "Advantage" Solution

Unlike a manufacturer's or a service provider's retention program, our program promotes the dealer's individual brand and differentiates them from the competion. It may enhance vehicle sales and positively impacts their customer retention.

• Ideal Customer Retention / Pre-Paid Maintenance Program Available to Both New Car Franchise and Independent Used Car Dealers
• Dramatically and Effectively Increase Customer Retention
• Positively Impact Customer Ownership Experience
• Promotes a Customer "Reward Program" where customer's receive "points" on every dollar spent at YOUR Service Department
• Create a New Revenue Stream
• Build and Promote YOUR Dealer Brand Including on Pre-Paid Maintenance Programs Provided by the Manufacturer
• Dealer Custom Built Program / Reimbursement
• Email Service Reminders
• 100% Dealer Control of Proceeds / Forfeiture / Spoilage
• Full Training / Support / Tracking